A Guide to Virtual Urgent Care: What to Expect, Preparation Tips, and Benefits

Virtual Urgent Care

Primo Health Partners

PRIMO Health Partners

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A Guide to Virtual Urgent Care: What to Expect, Preparation Tips, and Benefits

Virtual urgent care allows patients to connect with a healthcare provider for non-emergency medical issues using telehealth technology. Patients can access quality care conveniently from their home or office without having to travel to an in-person clinic. Virtual urgent care visits are appropriate for many common conditions like flu, infections, rashes, and more. Here’s what you should know about virtual urgent care and how to find the best provider for you.

Telehealth and Why Virtual Urgent Care Popularity is Rising

Telehealth utilizes technology like live video and audio connections to enable healthcare providers to evaluate, diagnose, and treat patients remotely. The COVID-19 pandemic dramatically increased the use and acceptance of telehealth services. Virtual urgent care offers many benefits over in-person visits, including the convenience of getting care anywhere at any time without traveling. It also provides time savings from avoiding long wait times associated with ERs and urgent care centers. There are also cost savings since virtual visits are often cheaper than in-person urgent care. Finally, it increases safety and infection control by reducing exposure risks by staying home.

How to Prepare for Your Visit

Arrive prepared to get the most out of your virtual urgent care appointment by having a list of current medications, medical history, and insurance card handy. Use a device with a front-facing camera and microphone. Find a quiet, well-lit, and private space to talk confidentially. Test your internet connection and device audio/video prior to the visit. Write down a list of symptoms and questions for the provider.

What to Expect from a Virtual Care Visit

The flow of a standard virtual urgent care visit includes a check-in process where you provide basic info and contact details. There are also intake forms to answer questions about health history and visit reasons. Next is a video call with a provider to discuss health issues just like an in-office visit. If needed, providers may also guide you to demonstrate issues on camera as part of an exam. After this comes a diagnosis and a treatment plan that may include prescriptions, referrals, and home care instructions. Finally, follow-up coordination involves scheduling any required tests, specialist visits, or prescription requests.

Tips for Getting the Most Out of Virtual Urgent Care Services

Tips include clearly communicating symptoms, health history, and concerns during the visit. It helps to prepare notes ahead of time and keep them close by during the visit. Get in a comfortable, quiet space and test equipment prior to the visit. Ask questions if you need clarification or more information. Carefully follow discharge and follow-up instructions afterward.

Post-Visit Follow-Up or Action

Be diligent with any prescribed treatment plans after the visit. This includes filling prescriptions right away and taking medications as directed. It also involves scheduling recommended specialist referrals and tests. Continue monitoring symptoms and notify your doctor if problems persist or worsen. Log into your patient portal to view the visit summary and follow-up notes.

Learn More or Try Virtual Urgent Care Today by Contacting PRIMO Health Partners

Ready to experience the convenience of virtual urgent care? Contact PRIMO Health Partners today to learn more, ask questions, or book a virtual visit. PRIMO’s network of board-certified providers and care team provides compassionate, timely remote medical care when you need it most. Contact us to learn more about our virtual urgent care options today.


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